Privacy Policy

Privacy Policy

Last Updated: [28/03/26]

Welcome to HS Oils / Hannah Sophie Nail Artist (“we”, “our”, “us”).

We are committed to protecting your privacy and handling your personal information transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Business Name: Hannah Sophie Nail Artist / HS Store

Location: Lincoln, United Kingdom

Email: hsnailsstore@gmail.com

If you have any questions about this Privacy Policy, please contact us using the details above.

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2. What Information We Collect

When you use our website or purchase our cuticle oils, we may collect:

Personal Information

• Full name

• Billing and delivery address

• Email address

• Phone number

• Payment details (processed securely via third-party providers)

Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data

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3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and services

• Send marketing emails (only if you have opted in)

We will never sell or rent your personal data to third parties.

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4. Payment Information

Payments are processed securely through trusted third-party providers (such as Stripe, PayPal, or your website platform provider). We do not store full card details on our systems.

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5. Marketing Communications

If you sign up to receive updates or promotions, we may send occasional emails about:

• New product launches

• Restocks

• Special offers

You can unsubscribe at any time by clicking the link in any marketing email.

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6. Cookies

Our website may use cookies to:

• Improve your browsing experience

• Analyse website traffic

• Remember your preferences

You can disable cookies in your browser settings at any time.

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7. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

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8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise your rights, please contact us via email.

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9. Third-Party Links

Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Returns & Refund Policy

Last Updated: [28/03/26]

Thank you for shopping with Hannah Sophie Nail Artist / HS Store. We truly appreciate your support and want you to feel confident when purchasing from us.

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1. Returns

Due to hygiene and safety reasons, we are unable to accept returns on opened or used cuticle oils.

However, you may request a return if:

• The item is unused and unopened

• The item is in its original packaging

• You contact us within 7 days of receiving your order

To request a return, please email:

hsnailsstore@gmail.com

Include your order number and reason for return.

If your return is approved, you will be responsible for return postage costs unless the item is faulty.

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2. Faulty or Damaged Items

If your item arrives damaged, leaking, or faulty:

• Please contact us within 48 hours of delivery

• Include clear photos of the item and packaging

• Provide your order number

We will offer a replacement or refund where appropriate.

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3. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 working days

• Refunds will be issued to your original payment method

Please note that original shipping costs are non-refundable unless the item is faulty.

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4. Non-Refundable Items

We cannot offer refunds on:

• Opened or used cuticle oils

• Items damaged due to misuse

• Sale or promotional items (unless faulty)

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5. Allergic Reactions

Please check the ingredient list before use. We are not responsible for reactions caused by known allergies or sensitivities. If irritation occurs, discontinue use immediately.

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6. Contact Us

For any returns or refund enquiries, please contact:

Email: hsnailsstore@gmail.com

Location: Lincoln, United Kingdom

We aim to respond within 1–2 working days 🤍